virtual customer service assistant
Hire a virtual customer support assistant
A virtual customer support assistant answers your customers quickly and consistently across email, chat, and phone, using your knowledge base and escalation rules.
What they handle
- Help desk ticket responses
- Live chat and inbound call handling
- Order status, returns, and refunds processing
- Knowledge base and macro updates
- Customer feedback tagging and reporting
- Review responses
Tools they use
- Gorgias
- Zendesk
- Help Scout
- Shopify
- RingCentral / Aircall
What we screen for
- Clear, friendly English
- Patience under pressure
- Following escalation rules
Typical schedule
Shift coverage including evenings and weekends.
Questions about hiring a virtual customer support assistant
Can you cover nights and weekends?
Yes. Offshore support is one of the easiest ways to get extended-hours coverage without paying US overtime.
How long does it take to hire a virtual customer support assistant?
Most placements take about 14 days from discovery call to start date, including skills testing and your finalist interviews.
What does it cost?
A one-time placement fee ($2,000–$3,000 depending on plan) plus the VA’s hourly wage. Managed plans add a monthly fee of $300 for the first VA plus $75 for each additional VA.
Related reading
Ready to hire your customer support assistant?
Tell us what you want off your plate. We will send a role scorecard and a plan within one business day.